We will uphold the Client Bill of Rights as legislated.

 

We will be accountable to the clients to provide the highest standard of care possible.

 

We will provide proactive service delivery that supports our clients' independence and maintains their primary decision-making role, within their capabilities.

 

We will be respectful of individuals and  supportive of their right to make informed choices.

 

We will incorporate a holistic approach to care, which is sensitive to the unique needs and preferences of each client including cultural, emotional, spiritual, linguistic, socio-economic, and physical factors.

 

We will respond to community needs by maintaining services that are available at all times.

 

We will commit to a staffing process, which ensures continuity and consistency, as permitted by available human resources.

 

We will maintain the highest level of confidentiality.

 

We will develop strong, collaborative and cooperative relationships with our community partners.

 

We will ensure a strong focus on health promotion, wellness and education for our clients.

 

We will commit our organization to ongoing learning.

 

We will provide a healthy, safe, and supportive work environment.

 

We will commit to nondiscriminatory hiring practices.

 

We will recognize our staff as valued members of the health care team and work collaboratively to develop the best plan of care for each client.

 

We will practice and promote a system for ongoing improvement of quality.

 

We will provide proactive, innovative and flexible services that utilize available resources most effectively.