To be treated with courtesy and respect and to be free from mental and physical abuse.

     To be treated in a manner that respects his or her dignity and privacy and promotes his or her autonomy.

     To be treated in a manner that recognizes his or her individuality and that respects cultural, ethnic, spiritual,  linguistic and regional differences.

      To information about community services provided to him or her and to be told who will be providing the community services.

     To give or refuse consent to the provision of any community service.

     To raise concerns or recommend changes in connection with the community services provided to him or her and in connection with policies and decisions that affect his or her interests, to the service provider, government officials or any other person, without fear of interference, coercion, discrimination or reprisal.

      To be informed of the laws, rules and policies affecting the operation of the service provider and to be informed in writing of the procedure for initiating complaints about the service provider.

     To have his or her records kept confidential in accordance with the law.